The NY Times published a good piece on the Ryanair chief and his unabashed philosophy that "passengers will endure nearly every imaginable indignity, as long as the tickets are cheap and the planes are on time."And it's true! Ryanair continues to make money, although not as much as before, while its competitors struggle.
I have flown Ryanair more often than I would have liked (which is never), usually out of necessity. It always amazes me how people willingly subject themselves to abuse and discomfort. Travelling British Airways or other "full service" airlines provides enough trials, but the Ryanair experience truly tries one's limits.
Nonetheless, people continue to flock to the airline who's official attitude towards their customers is to treat them like shit, because they really don't care. Apparently they're right, but do they really have to be so mean?
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